Friday, April 29, 2011

Service Delivery Phone Survey - City of WL

From the City of WL:

As part of the City’s Service Delivery Review, Discovery Research will be surveying 400 citizens by telephone, beginning on May 9 and throughout the following two weeks.

The survey consists of 31 questions concerning quality of life in Williams Lake, issues facing the community, use and satisfaction with City services, and preferred method of contact with the City, among others. The interview should take approximately 15 minutes to complete.

The survey will assist the City as it works to complete the Service Delivery Review, one of the 10 Corporate Priorities outlined by City Council for its term of office. The Service Delivery Review will set out a process for staff and Council to prioritize services that should be reviewed and then provide a framework to actually undertake the review. Important questions to be asked of any municipal service include:

1. Is the service necessary?
2. If yes, is the service meeting the needs of the citizens?
3. Is the service being delivered as cost-effectively as possible?
4. How can the service be improved?
5. Are there other ways of delivering the service?

Following the close of the telephone surveys, residents will have the chance to participate in the citizen survey by visiting the City’s website at www.williamslake.ca for a two-week period beginning May 24.

“We want to hear what residents think, and we want them to have their say,” says Mayor Kerry Cook.

“It’s important that we receive feedback so we can improve our services, and be even more effective and efficient in delivering them. We ask anyone who receives a call from Discovery Research to take the time to do the survey, and that others take the survey online when it is available.”

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